Printing4pros.com documents questions that are frequently asked by our customers. If you have a pending question, you may find your answer within this page. If you have a question that isn't answered here or need clarification, our friendly customer service is more than happy to assist you. Q. Do you print jobs that are not listed on the product pages? Q. What type of storage media do you accept? Q. How can you offer such low prices? Q. What if I don?t want my job ran with any other jobs? Q. Can I do a split run quantity and use two designs? Q. Will I get a proof? Q. How can I pay for my order? Q. What are the expected turn-times on my order? Q. Do you print jobs that are not listed on the product pages? A. Yes, please click on the custom quotes page and fill in the specifications for your custom project and we will e-mail you your price. Q. What type of storage media do you accept? A. The most efficient way to receive your files is for you to upload the files to our FTP site for immediate retrieval. We also accept your files on CD, and Zip disk. Q. How can you offer such low prices? A. Most printing companies run individual jobs on one sheet. We will utilize the maximum square inches on the sheet by nesting jobs together dispersing the fixed cost of a job between several projects and then we pass the savings on to you.   Q. What if I don?t want my job ran with any other jobs? A. No problem! I will refer you to the custom quotes page and give you a price option as an individual run.   Q. Can I do a split run quantity and use two designs? A. No. The quantity that is chosen cannot be split into two different designs. Q. Will I get a proof? A. You will receive a digital proof free of charge within 24 hours from time of order placement. This proof is provided for page layout and grammatical review only. We cannot match the color on the digital proof due to different calibrations on each individual monitor and printer. A hard copy proof is available for an additional charge. All hard copy proofs must be signed and returned in order for us to match what you approved.   Q. How can I pay for my order? A. In order for us to process your order promptly all orders must be paid upfront via credit card. Q. What are the expected turn-times on my order? A. Turnaround varies based on the type of job you are submitting for print as well as the proof that is ordered. Standard Turnaround is as follows: Postcards/Business Cards - Ship in 2-3 Business Days Sell Sheets - Ship in 2-3 Business Days Rip-Cards - Ship in 2-3 Business Days Brochures with Fold(s) - Ship in 2-3 Business Days Door Hangers - Ship in 2-3 Business Days Pocket Folders - Ship in 2-3 Business Days Posters - Ship in 2-3 Business Days   All times quoted above begin from the day you approve your online proof. Due to heavy workload, Normal Online proofs may take up to 2-business day (48 hours). Are you placing your order after 6:00 pm EST, on the weekend or on a Holiday? Please be aware of our Hours of Operation and plan your expected turnarounds accordingly. If you are placing this order after-hours your order will be processed the very next business day and all delivery times (proof, print date, ship date, etc.) begin from when your order is processed. If you cannot find your question below, please send an email to faq@printing4pros.com What is the difference between Matte and Gloss aqueous Coating?  Gloss AQ coating is a coating that has a high gloss that is shiny and matte has a coating that seems, by appearance, to have a dull finish.    What is the difference between Cover Stock and Text Stock?  Cover stock is a much more rigid stock than Text stock. text stock less thick than cover stock. An example of cover stock is the paper used for the majority of printed postcards or business cards. An example of the test stock is the paper used to print most brochures or catalog pages.   What is the difference between coated 1 side stock and coated 2 side stock?  Coated 1 side stock, or c1s, has a gloss look and feel applied to only 1 side of the sheet at the paper mill and is used for applications that have a full color photo on the front but still needs to be written on with a pen or pencil on the back, and is often used for postcards that are to be mailed. Coated 2 side stock, or c2s, has a gloss coating applied on both sides of the paper at the mill and is used for postcards that have a full color photos on both sides .    What does PDF stand for?  PDF stands for Portable Document Format, a universal file format developed by Adobe that preserves all the fonts, formatting, graphics and color of any source document. It allows a file to read through the use of Acrobat Reader (a free program available from Adobe) regardless of the hardware or software platform on which the file was created.    What are the advantages of full color printing?  The highest quality and most appealing print publications are printed in full color using the 4-color (CMYK or Cyan-Magenta-Yellow-Black) offset printing process. In contrast, computer monitors use a different color model called RGB (Red-Blue-Green). The result is often a difference between what we see on the screen and what we see in a printed piece. Studies have shown that full color increases readership and that there is over a 60 % increase in retention with full color versus black and white. You can pick from an almost endless pallet of colors to create your high quality, impact document in full color.    Can I Place more than just one order at a time?  Absolutely, we have a shopping cart, which will allow you to purchase several printing projects at one time.    Why must Florida Residents pay taxes?  Printing4pros.com., as a Delaware corporation and domiciled in Florida, must collect and remit a 7% sales and use tax on the paper and ink content of all jobs shipped to Florida destinations. If you are a tax exempt organization, please email or fax us your exemption certificate to accounting@printing4pros.com or 330-460-5701.   Does printing4pros.com you accept other forms of payment?  You can request other payment terms or methods of payment via our Customer service reps or Contact Us pages. This is decided on a case by case basis and strickly decided by company management.    What is the difference between File Upload and File Transfer Protocol (FTP)?  File upload is transfer files via our web site, File Transfer Protocol or FTP will allow you to transfer larger files via our FTP site, using an FTP client such as CuteFTP or WSFTP.    What is the best File Transfer option?  It depends; all file transfers have different capabilities. The Printing4Pros File upload can be done right on the web site and will allow you to quickly send files over the Internet. If your files are large files of 20 megs or higher we suggest using the FTP upload button located on the order page. FTP (File Transfer Protocol), can handle very large files, and is very stable when transferring. Depending on the size of your files you should choose the option that you are most comfortable with, if you need assistance please call or email customerservice@printing4pros.com.    Can Printing4pros.com handle different printing projects and products other than the standard products and choices that are listed?  Absolutely, Printing4pros.com has been a full service commercial printer even before we became a online printer with complete pre-press, printing and finishing or bindery capabilities. If you have a special project, simply go to our Custom quote page, give us your specifications and we will get back to you promptly with a quotation.    How can I reach someone for questions, concerns or instructions?  Printing4pros.com wants to answer any questions you might have. Call us, e-mail us, write us, or even fax us. We will answer your inquiry quickly. Learn how to reach us at the Contact Us page.    Can I make changes to my document prior to it being printed?  Yes, you will see an on-line proof that you must approve before we begin printing. If changes are needed that you request us to do, you will approve the related changes before we proceed.    When can I call Printing4pros.com for help?  Printing4pros.com customer service representatives are at the office from 8:00 am to 5:30 PM (Eastern Standard Time) M-F. You may e-mail us at any time.    How long will it take for an e-mail reply to an inquiry?  We consider customer questions a top priority so we try to answer questions in less than two hours during the business day.    How do we use order numbers?  You will receive a unique order number once you submit your project for printing. Keep that order number for your records for ease in any follow up that may be necessary.    If I have forgotten my Password, how can I retrieve it?  Your password can be accessed by using our password retrieval system. Simply fill in the information required and we will send you an e-mail with your password.    If you are already a registered user, how do you change addresses and other information?  You may change your information through the ordering process, which will ask you if your information is correct, or you can sign on as a new customer and register your new information.    Do you sell or rent registered e-mail addresses to other companies?  Absolutely not. Your information is considered confidential by Printing4pros.com; we will not sell or rent this information to others.    Does your Turnaround Time include Shipping Time?  No, the Turnaround Time is how long it will take Printing4pros.com to complete your project. This is the time from when you approve your proof, to print, to order shipment. All jobs Printing4Pros.com produces are shipped UPS and you can choose from four shipping method alternatives - ground to next day air.    What kind of electronic file format does Printing4pros.com recommend?  We can accept many different formats, but your original application files are the easiest for us to work with followed by postscript or PDF. To find out more please see our file format page.